Davis (Jake Gyllenhaal), an investment banker who enjoy career success, is in a great impasse in personal after his wife dies in a car accident. Despite the pressure exerted by his father to the gathering and still live their lives, Davis continues to cry mercy. What begins as a letter of complaint to a company producing automatic turns into a series of written outstanding. They point to a service representative customer named Karen (Naomi Watts) and, despite the emotional and financial burdens they have to bear and she, the two form an unusual connection. With the help of Karen and her son Chris, Davis starts to rebuild, and the first step is the demolition of the past.